Privacy Policy

ADOPTMARKET S.A.S ("we" or "us") provides an online marketplace where users can buy and sell items (“our services"). This Privacy Policy explains how we collect, use, and share personal data in the course of providing our services and operating our website.

We may amend this Privacy Policy from time to time to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version. 

  1. About us (as the data controller)

ADOPTMARKET S.A.S. is a simplified joint stock company whose registered office is located at 7 place de l'Hôtel de Ville, 93600, Aulany-sous-bois and registered in the Bobigny Trade and Companies Register under number 881 717 342.  

  1. Our collection and use of personal data

Whose personal data do we collect?

We process personal data about the following persons:

  • visitors to our website (;

  • buyers and sellers of items; and

  • business partners, including customers and suppliers, whose contact information we process to manage our business relationships. 

We collect personal data when you fill in forms on our website – including the account registration form and the order and payment form. 

Our website automatically collects information about all visitors – see section 9 below for more information.  

Unless otherwise indicated, all categories of information on our account registration and order and payment forms are mandatory in order to, respectively, create an account or complete an order. Should you fail to provide us with the information required, we will be unable to provide you with access to the platform and facilitate the buying and selling of items.

What do we use personal data for?

In the table below we have provided a description of the different purposes for which we process personal data.  For each purpose, we have indicated the legal basis we rely on under data protection law:


Personal Data

Legal Basis

Creating an account for access to the platform

Name; email; password

Performance of our Terms 

Facilitating payment

Name; payment card information 

Performance of our Terms 

To respond to user queries or complaints

Name; contact information; details of query or complaint

Compliance with a legal obligation (e.g., under consumer rights law)

Legitimate interest in providing customer service

To enforce our Terms, conditions and policies

Contact information; Information about your use of the services

Performance of our Terms 

To send direct marketing messages

Contact information; Information about your use of the services

Consent (where required by law)

Legitimate interest (to provide information which may be of interest and to enrich data which we use to provide marketing content in a better, more personalised way) 

To collect information using cookies and similar technologies

IP address; device and browser generated information; information about site activity

Consent (in relation to non-essential cookies – see below)

Legitimate interest in providing a functioning and secure website (in relation to essential cookies – see below)

To conduct service analytics

Contact information; Information about your use of the services

Legitimate interest in understanding how our services are used in order to make improvements to them

To manage our commercial  relationships with our customers and suppliers

Name; business contact information

Legitimate interest in conducting our business, including arranging the delivery and receipt of services and payment for those services

Requesting feedback

Contact information; Information about your use of the services

Legitimate interest in understanding how our services are used in order to make improvements to them


  1. Sharing personal data with third parties

Sometimes we use business partners to help us provide our services.  Specifically, we use third party payment service providers (e.g., Stripe), to whom we fully outsource the handling and other processing of your payment card information.  Finally, we also use technology service providers – for example to host our platform, store your personal data, carry out data analysis, and to provide email delivery, customer service and marketing services.  These providers are subject to contracts which require them to comply with our instructions and to only process your personal data in order to provide the service we have requested.

As well as disclosures to our service providers, we may disclose your personal data to third parties in the following circumstances:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, court or police request, or in order to enforce or apply our terms of use and other agreements, or to protect the rights, property, or safety of ADOPTMARKET S.A.S, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

  1. International transfers

We store your personal data on servers based in the European Economic Area (EEA).  

We may engage technology service providers who access your personal data from outside of the UK and EEA, e.g., for support and maintenance purposes.  Further, the providers of cookies used on our websites may also process your data overseas, including in the United States of America.  In these cases, we put in place appropriate safeguards to protect your personal data – such as the standard contractual clauses – unless a relevant exemption applies. 

  1. Security

We recognise the importance of keeping your data safe and take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal data from unauthorised access and disclosure. 

We assume no liability for interception, alteration or misuse of information transmitted over the internet.

  1. Your rights

Subject to certain exemptions, and in some cases dependent upon our legal basis (see section 2 above), you have certain rights in relation to your personal data. These are:

  • To access personal data

  • To rectify / erase personal data

  • To restrict the processing of your personal data

  • To transfer your personal data to another controller (‘data portability’)

  • To object to the processing of personal data

  • To object to how we use your personal data for direct marketing purposes

  • To obtain a copy of personal data safeguards used for transfers outside the UK

  • To lodge a complaint with your local supervisory authority

We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

You can exercise your rights by contacting us. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information in order to fulfil your request.  

We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way. 

  1. Complaints

You have the right to lodge a complaint in relation to the processing of your data. This can be done by contacting the ICO (


  1. Retention of your personal data

As a basic rule, we will store your personal data for as long as is reasonably necessary for the purposes for which it was collected, as explained in this Privacy Policy. 

We may store your personal data for longer periods of time so that we maintain access to your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal data or dealings.

  1. Cookies and similar technologies

Like most websites, we use cookies and similar technologies that obtain information from, or store information on, your device.  That information may constitute your personal data, for example where it is associated with you as a registered user or identified patient submitting an order. 

Certain cookies that we use are ‘essential’ – meaning that they are necessary to make the website function as intended (e.g., cookies that remember information inputted into a form, or cookies used for load balancing).  Other cookies are ‘non-essential’ – meaning that they aren’t necessary for the website to function, but are either used to enhance the functionality of the website, or to help us analyse how the website is used. 

  1. Contacting us

Should you have any queries in relation to our use of your personal data, please contact us or our Data Protection Officer directly using the details provided below.

Voggt can be contacted in writing at (7, Place de l'hôtel de ville, 93600, Aulnay-sous-Bois, France) or by email (, or through the 'Contact Us' form. 

Our Data Protection Officer is Kevin Loiseau, COO and can be contacted by email

  1. Changes to this Privacy Policy

We may from time to time, make changes to this Privacy Policy. We suggest you check back regularly to check to see if there have been any changes to this Privacy Policy. 


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