Getting help as a seller

Once you start having your live shows, there will be times where you might need a hand from our support team. In those cases, you can choose one of the following options:

  • Find the right answer in our Seller academy — everything from how to link your live to another platform to how to dispatch orders should be explained here
  • Contact our support team — if your question is about an order or reaching out to a buyer, you can get in touch by clicking on the ‘Contact us’ button in Seller studio and letting the support team know in as much detail how they can help. The Care team would find it helpful to have the following information on hand:
    • item name
    • buyer's username
    • date of the purchase / show

This helps us resolve your query in no time. 


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