Minimum payment threshold

Scenario

You’ve used a voucher to make a purchase, but you cannot complete the transaction because our app is telling you that you haven’t met the minimum payment threshold? No worries, we can help with that 👊

Context

💰 When you place a bid on Voggt or purchase an instant buy item, the minimum payment threshold in the app is £0.30. 

If you used a voucher to pay for the order, you might’ve received an error message if this minimum threshold hasn’t been met. This can happen for example if you want to pay £10.20 while using a £10 voucher.

When this happens, you’re stuck and cannot complete the payment.

💡 The issue occurs due to a limitation from the third-party payment provider we work with.

Solution

🛠️ Our team is looking into implementing a better resolution for this issue, but for the time being, please reach out to our care team by emailing support@voggt.com. Our team will be able to sort that out for you. 

You’ll then simply have to:

• Go into the Orders section of your app 
• Tap on the right order and relaunch the payment from there 

Ta-da 🎉 Your payment is now processed.